Although the number of complaints about mortgage firms continues to rise, the increase has been far less than for many other financial products. Credit bureaus are most disliked by consumers.
During the three months ended June 30, there were an average of 4,405 complaints filed against mortgage companies on a monthly basis.
The monthly average for mortgage complaints was slightly worse than in the same period last year, when the average was 4,337.
The findings were discussed in a new Monthly Complaint Report released Thursday by the Consumer Financial Protection Bureau.
The two percent increase for mortgage complaints
was less than CFPB complaints for all financial products, which saw an eight percent increase.
Actual mortgage complaints filed just in June 2015
numbered 4,702, a 10 percent increase from May.
By state, overall complaints for all financial products were up 41 percent in Hawaii on a three-month rolling average, more than any other state.
Several of the nation’s biggest mortgage originators and servicers were among the most-complained about companies on the CFPB’s list — including Bank of America, Wells Fargo, JPMorgan Chase, Citibank, Ocwen and Nationstar Mortgage.
Among the top-five most-complained about companies were all three credit bureaus — Equifax, Experian and TransUnion.
