A change in the way it does business with its mortgage customers has USAA eliminating more than a hundred mortgage jobs in North Texas.
A Sept. 15 filing with the Texas Workforce Commission by the San Antonio, Texas-based company indicated that 105 employees are being laid off.
The job cuts are taking place on Nov. 6
and impact positions that are located in Dallas County, according to the filing made as required by the Worker Adjustment and Retraining Notification Act.
Impacted employees are located in Addison.
A written statement from USAA indicated that affected positions include processors, closers and originators.
The statement indicated that the move is the result of a change in its mortgage staffing model that is intended to better serve members.
“USAA is changing the organizational structure for its mortgage operations by co-locating mortgage processors, closers and originators,” the statement said. “To support this model, USAA is shifting mortgage processor and closer positions from Addison to offices in Phoenix and Tampa, where its mortgage originators work.”
USAA Bank Senior Vice President Winston Wilkinson explained in the statement that the new model will provide prospective borrowers with a primary point of contact from pre-qualification through closing.
“Improving our home-buying experience for members and employees is a top priority for USAA,” Wilkinson said in the statement.
USAA said that 120 people are relocating from Addison.
There are currently 730 people working in the Addison location and in Plano, Texas. After the the job cuts, roughly 210 employees will remain in Addison.
Eligible employees are being offered relocation opportunities, while employees who choose not to relocate will receive separation benefits and career transition services.
